Level 2 Customer Service Practitioner Apprenticeship

Our Level 2 Customer Service Practitioner apprenticeship is perfect for individuals taking their first steps into a career in customer service. It trains individuals to provide excellent customer service which can be applied to hundreds of job roles across many different sectors. The duties of the apprentice will vary across the business type they are working in, but they will be making sure that customers are dealt with in a positive, reliable and pleasant way – whether that’s by offering advice, answering questions or handling complaints.

Course duration – 12 months + End Point Assessment

Course overview

This apprenticeship will cover a range of knowledge, skills and behaviour topics including: knowing your customers, understanding the organisation, meeting regulations and legislation, your role and responsibility, customer experience, product and service knowledge, influencing skills, dealing with customer conflict and challenge, presentation – dress code, professional language, equality – treating all customers as individuals, and more.

Learners must be aged 16+, not currently undertaking another funded programme of learning, employed a minimum of 16 hours per week, currently a resident in England, a resident in the UK for the last 3 years (unless exempt) and must have the right to live and work in the UK.

Apprentices will be required to have Level 1 English and Maths, either Functional Skills or equivalent before completing their End Point Assessment (EPA).

Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level. Apprentices can also progress onto a suitable Customer Service Level 3 apprenticeship or another suitable level 3 apprenticeship..