Myth-Busting The Hospitality Industry

  • 12th August
  • Jack Wickenden

Myth-Busting The Hospitality Industry


The hospitality industry often gets a bad rap, with myths painting it as a world of grumpy guests, terrible hours, and endless stress. If you’re considering a career in this dynamic field, let’s clear the air and debunk some of the most common myths that come up.

Myth 1: Hospitality jobs are low skilled and Temporary

One of the biggest misconceptions is that hospitality jobs are low-skill and temporary. While you may not need to have many skills when you start your role, you will quickly build a skill set that will benefit your career and your life outside of work.

While some hospitality jobs are seasonal and seen by some as a step on the road to a ‘real job’, the reality is that from management positions to specialised roles in event planning and culinary arts, hospitality is a field where you can grow and build a lifelong career.


Myth 2: Hospitality jobs don’t pay well.

The average salary for hospitality jobs in the UK is £25k. Just like other industries, as you gain experience and take on more responsibilities, your earning potential increases. Many hospitality positions also come with benefits such as health insurance, performance bonuses, and discount schemes. Additionally, tips can boost your income in roles like serving and bartending.


Myth 3: You’ll have to deal with Difficult Customers all day.

While every industry has its share of ‘challenging’ clients, hospitality is also about building positive and lasting relationships with guests. Many people in the industry find great satisfaction in creating memorable experiences and meeting new people from all walks of life. Positive guest interactions often outweigh the occasional difficult customer, making the job rewarding and fulfilling.


Myth 4: Hospitality jobs are only for extroverts.

While hospitality is a people-focused industry, introverts can thrive just as much as extroverts. Many roles require attention to detail, problem-solving skills, and creativity—qualities where introverts often excel. Plus, there are plenty of positions behind the scenes, such as administration and logistics, where quieter personalities can shine.


Myth 5: There is no career progression in Hospitality.

Contrary to popular belief, the hospitality industry offers numerous opportunities for advancement. Whether you start as a server, receptionist, or kitchen assistant, there are clear pathways to move up the ladder. With dedication and hard work, you can advance to managerial and executive positions, shaping the future of the industry. Employers often provide training and development programs (like our apprenticeships) to help employees grow and succeed.


Myth 6: The Hours are always Terrible.

Hospitality careers can involve unconventional hours, but it also offers flexibility that suits many lifestyles. For early birds, breakfast shifts are a dream. Night owls can thrive in the evening scene. Plus, the variety of shifts means you’ll never be stuck in the monotony of a nine-to-five routine. Work-life balance is achievable, especially in roles that offer rotational shifts or flexible scheduling.


Hospitality Careers Are A Myth Reality

The hospitality industry is full of potential for those willing to look beyond the negative myths. Whether you’re drawn to the excitement of events, the creativity of culinary arts, or the satisfaction of creating exceptional guest experiences, there’s a role for you. So, if you’re considering a career in hospitality, or looking for a way to support the development of your existing team, dive in and discover a world of opportunities through a Learn Plus Us Apprenticeship.

Learn Plus Us Receives Living Wage Employer Accreditation

  • 20/06/2024
  • Jack Wickenden

Learn Plus Us Receives Living Wage Employer Accreditation


Learn Plus Us has been officially accredited as a Living Wage Employer. Our Living Wage commitment will see everyone working at Learn Plus Us receive a minimum hourly wage of £12 in the UK or £13.15 in London. Both rates are significantly higher than the government minimum for over 21s, which currently stands at £11.44 per hour.
“I’m very proud that Learn Plus Us has been accredited as a Living Wage Employer by the Living Wage Foundation. We have an amazing team here at LPU, we value and respect our colleagues, and this is why it’s so important to us to be recognised for paying at least the Real Living Wage, when the reality is we offer highly competitive salaries. We have ambitious growth plans for 2024/25, being recognised in this way will support our colleague attraction and retention strategy. It’s important to me and the Board that we are part of an ever-growing list of employers that support and adhere to the Real Living Wage.   

I found the application process to be straightforward and the people at the Living Wage Foundation very helpful and supportive, whilst ensuring a rigorous process was followed. We will promote the Real Living Wage across our network, with the objective of encouraging more employers to make this commitment.”


Debbie Gardiner MBE, Managing Director, Learn Plus Us

The Real Living Wage is the only rate calculated according to the costs of living. It provides a voluntary benchmark for employers that wish to ensure their staff earn a wage they can live on, not just the government minimum. Since 2011 the Living Wage movement has delivered a pay rise to over 460,000 people and put £3 billion extra into the pockets of low paid workers.

Learn Plus Us Receives Good Rating From Ofsted

  • 17th May 2024
  • Jack Wickenden

Learn Plus Us Receives Good Rating From Ofsted


Learn Plus Us is proud to announce the outcome of our recent Ofsted inspection – It’s a straight set of Good grade 2s and we’re over the moon about it.

The published report flows through the aspects of inspection with high levels of positivity, demonstrating strengths and connectivity across the business and the different sectors we operate in. Here are just a few of our favourite comments from the report:

– Tutors make sure apprentices and learners develop substantial new knowledge by challenging them to go beyond the minimum requirements of the course.

– Tutors have high expectations of learners and apprentices. They plan and teach their subjects consistently well.

– Leaders and managers have created a programme of courses that meets the needs of adult learners and apprentices very well.

– They work effectively with local partners and employers to design courses that support the needs of the community where learners and apprentices live.

– Leaders care about and vale their staff.

We’re delighted that Inspectors were able to identify so many strengths and seeing the narrative about how our team feel about working at LPU has had an additional positive impact on the Executive team and Senior Leadership team. We appreciate what you do and are delighted to hear that you appreciate the measures we’ve implemented, feel positive about your jobs and enjoy working at the LPU.

Another area that we are exceptionally proud of is our wrap-around learner support services. We’ve worked hard to provide a range of options to meet the diverse needs of individuals. We identified some links between safeguarding, learning support and those with ESOL barriers, which has enabled us to respond at pace. Ofsted said:

Staff support learners and apprentices well, including those who need extra help to achieve. Learners and apprentices have frequent opportunities to discuss with their tutors any concerns that may impact on their ability to achieve their qualification. This includes providing additional learning support, referring individuals for external specialist support, or providing helpful strategies to in the workplace use for those who may experience anxiety.

We want to thank all those involved in the support services including our amazing ESOL, Safeguarding and Learning Support teams, our Mental Health First Aiders and our sister company Healthfind. Additionally the Learner Engagement team and our Tutors deserve a mention, because they are on the front line and are very often the people making the referrals. 

“I’m so proud of our team at Learn Plus Us for achieving not only a straight set of Good grade 2 outcomes, but also for their commitment to high quality across the all areas of the business. We work hard to provide learners and apprentices with an excellent experience from application right through the journey to certification and I’m delighted to see this woven into the narrative of our Ofsted report, and thank you all for making this the reality. “

Debbie Gardiner MBE, Learn Plus Us Managing Director
“I am incredibly pleased with the outcome of the recent Ofsted inspection and Learn Plus Us achieving a GOOD’ grade. This outcome reflects the passion and commitment our teams have in delivering high quality teaching and learning, and ensuing all those we support are able to achieve their full potential.

As part of the AKG business, Learn Plus Us shares the Groups’ collective focus on providing transformative services to the communities we serve, so combined with our decades of experience, I am excited to see how this latest acknowledgement may enable us to have even greater impact in the future.”


Ayden Sims, AKG Regional Managing Director (UK and Italy)

LPU would like to thank all the apprentices, learners and employers who were involved with our Ofsted inspection. We know that this is added pressure for you all, and in some cases takes additional time out of an already busy schedule; we are very grateful for your support during the inspection, it really did make a difference.

While we celebrate this remarkable achievement, we acknowledge that our journey towards apprenticeship excellence is ongoing. We remain steadfast in our commitment to continuous improvement, innovation, and meeting the evolving needs of apprentices and employers alike. With the unwavering support of our team, apprentices, and partners, we are confident that Learn Plus Us will continue to be a leading provider of quality apprenticeship training in the years to come.

Debbie Gardiner MBE elected to join the AELP board

  • 26th April 2024
  • Jack Wickenden

Learn Plus Us Managing Director Elected To AELP Board


Learn Plus Us is proud to announce that our MD Debbie Gardiner MBE has been elected to join the board of the Association of Employment and Learning Providers (AELP).
Debbie Gardiner MBE smiling below the AELP logo

Debbie topped the ballot to fill two board places reserved for small independent training providers alongside Nick Smith, chief executive of TTE Training Limited. Both will begin their roles with immediate effect.

Following the announcement, Debbie said:

“I’m really pleased to be returning to the AELP Board following a two-year gap. In that time, I’ve been lucky enough to join LPU on a full-time basis, having previously been the self-employed Chairperson. I think returning to lead a provider following 5 years of consultancy in the sector gives me a different perspective and can’t wait to get started.  I’m very grateful to all those who voted for me and want to assure them that I won’t let them down. I’m looking forward to my induction.”

Read the full article here: https://feweek.co.uk/itps-choose-small-provider-reps-on-aelp-board/

National Careers Week – Apprenticeship Progression Paths

  • 5th March 2024
  • Jack Wickenden

National Careers Week – Career Planning With Apprenticeships


Apprenticeships are quickly becoming acknowledged as one of the most effective routes to career success, thanks to their combination of practical experience & academic learning. At Learn Plus Us we believe an apprenticeship can boost your career prospects in not just the short term, but in the long term as well.

Career Benefits Of Apprenticeships

Hands on experience

An apprenticeship offers the chance to be working as part of a team of experienced professionals. This hand-on experience gives you the opportunity to expand your skillset and best of all, you will be able to learn from your colleagues on a daily basis and support your professional development. 

Support systems

Apprenticeships allow you to start your career with a higher level of support than you would normally receive. Not only will your employers be there to help guide you through your career journey, your tutor will also give you the support you need to progress, whether that’s answering role-related questions or providing access to useful resources to aid your studies. 

Understand the Working Environment

An apprenticeship is a great way to bridge the gap between finishing education and kickstarting your career. The transition from education into the workforce can sometime be challenging at first, but apprenticeships help you get a feel for a professional work environment and give you the opportunity to brush up on your transferable skills along the way, such as communication, time management and problem-solving.

Improved Career Prospects

In today’s professional world, most employers will ask for a minimum level of experience when hiring new talent, and having experience as an apprentice can help you tick that box. An apprenticeship will help you demonstrate your expertise to employers and improve your employability.

Apprenticeship Pathways

Apprenticeships aren’t just a great place to start a career, they are also fantastic ways to develop your existing skillset and progress to the next level. Here’s a quick overview of the pathways available via our Apprenticeships:

Interested in find out out more about apprenticeships and how they can support your Career? Click on the links below to access information on our apprenticeship by industry.

Learn Plus Us Signs Age-Friendly Employer Pledge

  • 19th February
  • Jack Wickenden

Learn Plus Us Signs Age-Friendly Employer Pledge


Learn Plus Us has signed the Age-friendly Employer Pledge, a free nationwide programme launched by the Centre for Ageing Better to improve the recruitment, retention and development of older workers.

A recent poll commissioned by Ageing Better reveals the scale of ageism in the workplace and demonstrates the urgent need for action. More than a fifth (21%) of UK adults aged 50+ indicated that since turning 50, they had regularly experienced ageist attitudes in the workplace or when applying for roles. And while approximately two thirds (64%) agreed they would feel comfortable in reporting ageist behaviour in the workplace, less than half (42%) said they would be confident any complaint would be taken seriously.

A recent poll commissioned by Ageing Better reveals the scale of ageism in the workplace and demonstrates the urgent need for action. More than a fifth (21%) of UK adults aged 50+ indicated that since turning 50, they had regularly experienced ageist attitudes in the workplace or when applying for roles. And while approximately two thirds (64%) agreed they would feel comfortable in reporting ageist behaviour in the workplace, less than half (42%) said they would be confident any complaint would be taken seriously.

Sky-high labour and skills shortages are one of the biggest challenges facing our economy today- the latest ONS statistics revealed over one million vacancies in the final quarter of 2022-3. And with an ageing population, older workers can play a vital role in overcoming this. It has never been more important for employers to become age-friendly and take advantage of older workers’ skills and experience.

By signing the pledge, Learn Plus Us is demonstrating their support to tackling ageism in the workplace and committing to taking at least one action a year to improve the way they recruit, manage and support older workers. Under the initiative, Learn Plus Uswill also identify a senior sponsor for age-inclusion within their workforce and ensure that age is specifically named within Equality, Diversity and Inclusion policies.

Over 100 employers have already signed the pledge, including Virgin Hotels, Osborne Clarke and the Department for Work and Pensions. Learn Plus Usis proud to be joining other leading organisations in taking action to help older workers flourish in the workplace.

Debbie Gardiner MBE, Managing Director at Learn Plus Us said:

“I’m thrilled that Learn Plus Us has signed the Age-friendly Employer Pledge, it means a lot to me and the business. 17% of our workforce is 60+ and we recognise and truly value the knowledge, skills and experience older colleagues bring to the organisation and furthermore for those that are on the front line working with Apprentices, this can be an invaluable source of richness. I get a huge amount of pleasure from how our colleagues from different generations work together and how knowledge and new skills are shared both ways. From a personal perspective, I was in the 60+ age group when appointed the Managing Director, our pledge is in the name of Learn Plus Us, but quite clearly our parent company The Angus Knight Group shares our commitment.”

Dr Carole Easton, Chief Executive at the Centre for Ageing Better, said:

“The pledge has been designed to support businesses to go on a journey at a pace that works for them. By taking manageable and measurable steps, employers will learn over time what steps they need to take to make the biggest difference in their own organisation.”

“The labour market is changing and employers are facing huge challenges with skills and labour shortages and near-record vacancy rates. Workers in their 50s and 60s are key to filling these gaps – now, more than ever, the older workforce is the workforce.

“And yet older workers are continuing to leave the labour market in droves. We want to help businesses understand how they can be attractive employers to older workers and reap the benefits of a multigenerational workforce.”

The Centre for Ageing Better supports the network of Age-friendly Employers by providing a full framework of actions to take alongside a range of learning resources and content to help employers make changes within their organisation. Regular newsletters share tips and guidance, while Ageing Better also host webinars where pledged employers can learn and share best practice. Organisations report back to Ageing Better on the progress of their age-friendly actions too.

Learn Plus Us Unveils Purpose and Values

  • 6th February
  • Debbie Gardiner MBE

Transformative Learning: Learn Plus Us Unveils Purpose and Values in Celebration of National Apprenticeship Week 2024


Amidst the buzz and excitement of National Apprenticeship Week 2024, we are thrilled to unveil a pivotal moment in our journey—the launch of our new business Purpose and Values.

Our Purpose is to empower the individuals, employers and communities we work with every day, to learn, achieve and excel

Our Values are aligned with the Angus Knight Group

We Are Principled

We Keep Our Promises

We Achieve Together

We Respect And Value All People

Join Us in the Celebration of Learning

This National Apprenticeship Week, we extend an invitation to join us in the celebration of learning, achievement, and empowerment. Follow our social media channels for inspiring stories, insights into apprenticeship success, and a glimpse into the transformative journeys of those we have had the privilege to work with.

Introducing Our Skills Trainer Team

  • 7th December
  • Jack Wickenden

Introducing The Skills Trainer Team


Learn Plus Us is thrilled to announce the arrival of our Skills Trainer Team. The transition of this team from our sister company Jobs 22 marks a significant step forward in Angus Knights ongoing commitment to providing high quality, innovative education and training opportunities.

Who are the Skills Trainer Team?

Left to Right: Sanjay Kambo, Bobby Mushtaq, Dianne Burgess, Donna Spreag, Jessie Lawlor, June Morrice, Michael ‘Chip’ Friskney

The Skills Trainer Team are a group of specialist employability skills trainers, who provide a holistic range of interventions that are targeted at breaking down barriers, building confidence and supporting job seekers to prepare for interviews and return to the workplace. By becoming part of Learn Plus Us, the Skills Trainer Team will have access to the breadth of expertise and infrastructure of a skills-led organisation, that can provide a dedicated quality assurance and continuous improvement service, new curriculum and learning resources as well as access to a well-established Continuous Professional Development (CPD) programme.

“I am very excited to welcome the Skills Trainer team to Learn Plus Us as part of our operations team, it’s been insightful getting to know the team individually and observing some of the great employability sessions they deliver. It’s been impressive to see their commitment and passion in supporting people back in to work and training invaluable skills to overcome barriers to employment. I am looking forward to working more closely with the Skills Trainer team and helping even more people into employment.” – Tony Holloway, Operations & Quality Director

As an Apprenticeship provider, career development is a fundamental part of our wider curriculum, our new Skills Trainers will provide a perspective on the development of this curriculum that Learn Plus Us has previously not had.

We’re also delighted that Mark Simpson, one of Learn Plus Us’ Tutors has joined the Skills Trainer Team for 3 days a week; Mark is experienced in employability and apprenticeship training and is passionate about the work he’s doing to support job seekers achieve their goals.  

“We’re incredibly excited by the arrival of the Skills Trainer team at Learn Plus Us. This change enables the Skills Trainer team to deliver even more effective and impactful skills support and interventions to the participants, through shared expertise with a wider team of skills experts, access to additional curriculum and training materials, and strategic direction from a business whose primary focus is learning and development. The combined knowledge of our new Skills Trainer team will be invaluable to the expansion of Learn Plus Us’ service offer and ongoing growth.”   – Debbie Gardiner MBE, Managing Director

Contact Learn Plus Us to find out more about the Skills Trainer team and find out more about our range of Apprenticeships and ESOL courses.

National Hospitality Day 2023

  • 29th September
  • Jack Wickenden

National Hospitality Day – Our Favourite Hospitality


National Hospitality Day is a nationwide celebration of this brilliant and resilient sector, the people who work within it, and the suppliers that support them.

We asked members of the Learn Plus Us team to let us know some of their favourite hospitality destinations, why they enjoy them and what (if anything) they would order when they arrive.

Sarah Ganeshaguru –

Bang Bang Oriental Food Hall, London

It’s an amazing food court with 25-30 different food & drink kiosks selling delicious food from Malaysia, Vietnam, Korea, China, South India and many more countries & cultures. There is also a formal restaurant downstairs and Chinese supermarket outside.

I love the Char Kway Teow from Coconut Tree (Malaysian) or the Spicy Beef Brisket Pho from Café Le Viet (Vietnamese)

My daughter loves the Char Sui Bao & dumplings from Royal China as well as the bubble tea from Tiger Hill


Explore Bang Bang Oriental Food Hall to see the full range of cuisines on offer.

Joanne Robinson –

The Ivy and Freight Island, Manchester

My favourite hospitality spots are The Ivy and Freight Island in Manchester. I love going to these two places because the food is amazing and the entertainment at Freight Island is fab too, especially when they have events on at Xmas.

Find out more about The Ivy or Freight Island

Laura Suna –

Saphari Restaurant, Birmingham

We like to go to Saphari in Birmingham (Oldbury), which is a buffet. Pretty tasty and varied food(mainly Asian), plenty of space to park, the restaurant is quite clean, and quite good value for the money.

Take a look at all Saphri has to offer.

Jack Wickenden – Playopolis Board game Café, Rochester

I always like a spot that does something a little different from everything else in the area. Playopolis offers a friendly atmosphere, a great selection of light snacks, lunch foods and drinks, and the chance to try something fun with family and friends of all ages.

Roll on over to Playopolis Board Game Café for coffee and cards.

Andrea Wroe –

Tipi’s, Yalding

It’s the setting, and ambience that first attracted me.

It’s the staff , hospitable service , food standards and people that keep me returning.

It has a seasonal and local menu so it’s a surprise every time, but the Sunday roasts are the best!

Click to see more of the fantastic setting at Tipi’s

Customer Spotlight – The Old Station Nursery Group

  • 01st August 2023
  • Learn Plus Us

Customer Spotlight – The Old Station Nursery Group


The Old Station Nursery Group (TOSN) is one of the largest and fastest growing nurseries groups in the UK. Having first been established in 2002, TOSN currently comprises 79 nurseries with over 1500 staff..

A Long Standing Partnership

Having previously worked with Sunhill Day Nurseries for many years, Learn Plus Us are proud to have been a preferred provider to The Old Station Nursery since Sunhill joined the group. Our growing partnership with TOSN is a testament to the hard work, dedication, and excellence we have consistently demonstrated over the last 3 years.

Kat Learner, Training & Professional Development Manager – The Old Station Nursery Group

“With a long standing partnership with our Sunhill nurseries and in the past three years with wider The Old Station Nursery Group, Learn Plus Us have been providing early years apprenticeships to our learners.

As one of our key providers, LPU give our learners an excellent start or the opportunity to progress in their early years career.

We are delighted to offer our apprentices the opportunity to choose to do an apprenticeship with LPU.”

Chris Stoker-Jones, Client Engagement & Experience Director – Learn Plus Us

“Our enduring partnership with The Old Station Nursery Group is a source of great pride at Learn Plus Us. Over the years, we have nurtured a strong bond, grounded in mutual respect and a shared passion for fostering growth and skill development in the childcare sector.

By working together as a team with The Old Station Nursery Group, we have overcome challenges, celebrated milestones, and watched apprentices flourish and develop lifelong learning habits that have supported their career, and ensured a strong succession plan for The Old Station Nursery Group.

Learn Plus Us has supported hundreds of apprentices at The Old Station Nursery Group to gain their level 2, 3 and 5 qualifications in Childcare, and we look forward to supporting many more childcare professionals to as our partnership continues to grow.”